On boarding and Adoption
We’ve learned that there are no shortcuts to a successful implementation. It takes time, talent and leadership to succeed. We specialize in working with our clients to install the system in a way that increases the likelihood of long-term adoption. Our goal is to design a workflow to best benefit from the advantages of our software and for us to configure our software to the unique needs of your program. We understand that the difference between software (a tool that saves time and improves patient care and population reporting) and shelf-ware (a purchase that is underutilized or not utilized at all) lies entirely with implementation.
Continuous Product Improvement
We love customer feedback on our solutions and services! You contend with constant regulatory change, competition from other transplant programs, and so many other challenges.
We believe your choice in software solution should adapt with you.
Contact us to learn more about the benefits we can provide through our continuous product updates.
TransChart provides a multi-faceted customer care approach that allows for most issues to be resolved without requiring input from the hospital’s IT department, thus streamlining the support effort.
Continuous Customer Training
The needs of our transplant customers are continually changing, so our software is continually changing as well. We help you stay well trained through continuing education, both through monthly webinars and a recurring training plan, customized for each transplant program.
Our staff includes professionals who have worked in transplant and had used TransChart in their programs. They can "talk the talk" because they have "walked the walk."
New employees and veterans alike have also benefited from our TC boot camps. Ask us more about this concentrated training experience.